Teams communication, AI agents
A next-generation contact center solution built on Microsoft Teams.
Key capabilities
The core capabilities of our Microsoft Teams communication and AI agent solutions.
IVR system
An intelligent voice response system that automates customer handling and routes calls efficiently
AI agents
AI agents built on natural language processing handle routine customer enquiries automatically
Call recording
A compliance recording system that records every call automatically and stores it securely
Speech-to-text (STT)
Converts calls into text in real time, turning them into data you can analyze and search
Automatic meeting minutes
Summarizes calls and meetings automatically and turns them into minutes
Sentiment and risk management
Analyzes how the customer sounds during a call and alerts managers when a situation turns risky
How it works
How our Microsoft Teams communication and AI agent solution works.
Customer call connects
The customer's call comes in through the IVR system and initial handling begins.
AI agent responds
The AI agent handles routine enquiries and gathers the information needed.
Real-time analysis
The call is converted to text in real time, with sentiment and keyword analysis running alongside.
Handover to a person
Where needed the call is routed to the right human agent, along with the conversation so far.
After the call
Once the call ends, minutes are generated automatically and logged to the CRM.
Technology stack
The core technologies behind our Microsoft Teams communication and AI agent solution.
Azure Bot Service
Microsoft's bot development and deployment service, used to build the AI agents
Bot Framework SDK
A framework for building intelligent bot applications
Microsoft Teams platform
The unified communication and collaboration platform the contact center is built on
Microsoft Graph API
Call and meeting management through cloud communication APIs
Teams Phone System
Enterprise telephony providing PSTN connectivity and call routing
Azure Cognitive Services
Used for STT, sentiment analysis, natural language processing, and other AI capabilities
Administrator portal
A clear administrator portal for managing and monitoring contact center operations.
Call monitoring dashboard
See live call status, queues, and agent availability at a glance
Call quality and performance analysis
Analyze call quality metrics, response times, resolution rates, and more
Agent performance management
Track and evaluate performance per agent and identify where coaching is needed
Call and recording management
Search and manage every call record and recording
Custom reports
Generate reports to fit your needs and schedule them for automatic distribution
Frequently asked questions
Answers to common questions about our Microsoft Teams communication and AI agent solutions.
What kind of organizations is Microsoft Teams communication for?
It suits organizations of any size that provide customer service. It is ideal for companies already using Microsoft 365, companies supporting remote work, and companies looking to handle customers more efficiently.
Can it integrate with our existing phone system?
Yes. It can integrate with your existing phone system through Microsoft Teams Direct Routing or Operator Connect.
What languages do the AI agents support?
Korean, English, Japanese, Chinese, and others.
Additional languages can be supported where needed.
How are recordings and data retained?
All recordings and data are encrypted and stored in Microsoft Azure's secure cloud environment. Retention periods can be set to match your requirements.
How long do deployment and setup take?
Basic setup can be completed in roughly two to four weeks, though it varies with your requirements and how complex your systems are. Custom feature development may take additional time.
How is technical support provided?
We provide 24/7 technical support, reachable by phone, email, or chat. We also provide regular maintenance and updates.
Get started
Transform customer service with Microsoft Teams communication and AI agents.