Small-teamcontact center and support
Build an efficient small-team contact center and customer support system on Microsoft Teams, and raise customer satisfaction.
Key capabilities
The core capabilities of our small-team contact center and support solutions.
Teams Phone contact center
A small-team contact center on Microsoft Teams, with IVR and CTI
Video escalation
Move smoothly from a voice call to a video meeting to improve the quality of support
Automatic customer info display
Shows customer information automatically during calls and meetings for tailored service
IVR system
An intelligent voice response system that automates customer handling and routes calls efficiently
Call analytics
Monitors and improves service quality through analysis of call data
Mobile support
A contact center and support system that works just as well on mobile devices
Teams Phone contact center
A small-team contact center on Microsoft Teams with IVR and CTI. It runs inside your existing Teams environment, so you can operate a professional contact center without standing up a separate system.
IVR system
An intelligent voice response system that automates customer handling and routes calls efficiently
CTI
Computer-telephony integration links calls with customer data for more efficient service
Call queues
Efficient queue management keeps customer waiting times down
Agent status management
Monitor and manage agent availability in real time
Video escalation
A solution that moves smoothly from a voice call to a video meeting to improve the quality of support. It works well when a problem is complex or needs to be shown rather than described.
One-click switch
Move from a voice call to a video meeting with a single button
Screen sharing
Agents share their screen to walk through a fix visually
Remote support
Where needed, take remote control of the customer's screen to help directly
Recording
Record video meetings for later reference and for training material
Automatic customer info display
A solution that shows customer information automatically during calls and meetings so service can be tailored. It connects to your CRM and puts what the agent needs in front of them straight away.
CRM integration
Pulls customer data automatically from the major CRM systems
Customer history
Shows previous conversations, purchase history, and other past interactions
Tailored scripts
Suggests conversation scripts based on who the customer is
Real-time updates
Customer information stays current as the conversation goes on
Frequently asked questions
Answers to common questions about our small-team contact center and support solutions.
What kind of organizations is a small-team contact center for?
It suits any organization that needs to support customers, but it is ideal for small and mid-sized companies, startups, and professional services firms that need proper customer support without building a full-scale contact center.
We already use Microsoft Teams — will this cost much more?
If you already use Microsoft Teams the underlying infrastructure is in place, so the additional cost is small. Alongside a Teams Phone license you can add modules for just the capabilities you need, which keeps it cost-effective.
Can it integrate with our existing CRM?
Yes. It integrates with Salesforce, Microsoft Dynamics, HubSpot, and other major CRM systems. Custom API integration is supported as well.
Does video escalation need any setup on the customer's side?
No. Customers can join a video meeting from a web browser with no software to install. Clicking the link takes them straight in.
How long do deployment and setup take?
Basic setup can be completed in roughly one to two weeks, though it varies with your requirements and how complex your systems are. We recommend a phased approach — implement the core capabilities first, then extend from there.
How is technical support provided?
We provide 24/7 technical support, reachable by phone, email, or chat. We also provide regular maintenance and updates so you always have the latest features and security.
Get started
Raise customer satisfaction with a small-team contact center and support solution.