Enterprise communication solutions
A complete communication solution that supports clear conversations between your staff and your customers, and keeps call quality under control.
Key capabilities
The core capabilities of our enterprise communication solutions.
Sales call management
Manages calls between staff and customers efficiently, with notes, SMS, and messaging
Compliance recording
Call recording, speech-to-text, automatic minutes, and call sentiment and risk management
Salesforce integration
Smooth integration of call history and recordings with Salesforce CRM
Multi-channel messaging
Unified customer messaging across SMS, WhatsApp, and other channels
Call quality monitoring
Monitors call quality in real time and alerts automatically when problems appear
Call analytics dashboard
A clear dashboard for analyzing call data and drawing out insights
Sales call management
A solution that manages calls between your staff and customers efficiently, with notes, SMS, and WhatsApp messaging. It makes sales work more effective and strengthens customer relationships.
Notes during a call
Take notes on what matters as the call happens, linked automatically to the customer record
SMS and messaging after a call
Send follow-up information to the customer right after the call over SMS, WhatsApp, and more
Customer history
Keeps all call and messaging history in one place so customer service stays consistent
Follow-up reminders
Reminds you automatically of the follow-up a call requires, so opportunities aren't lost
Compliance recording
A solution that provides call recording, speech-to-text (STT), automatic meeting minutes, and call sentiment and risk management. It supports your compliance and risk management obligations.
Automatic call recording
Records every call automatically and stores it securely
Speech-to-text (STT)
Converts calls into text in real time and stores them so they can be searched and analyzed
Sentiment and risk analysis
Analyzes how the customer sounds during a call and alerts managers when a situation turns risky
Automatic meeting minutes
Summarizes calls and meetings automatically and turns them into minutes
Salesforce integration
A solution that integrates call history and recordings smoothly with Salesforce CRM. It brings your sales and customer management processes together.
Automatic call logging
Every call is logged automatically against the Salesforce customer record
Recording integration
Play and manage call recordings directly inside Salesforce
Call analytics integration
Brings sentiment and keyword analysis into your Salesforce reports
Task automation
Creates follow-up tasks in Salesforce automatically based on how a call went
Key screens
Key screens from the contact center and communication solutions.
Frequently asked questions
Answers to common questions about our enterprise communication solutions.
What kind of organizations are enterprise communication solutions for?
They suit any company that spends a lot of time on customer calls. The benefit is greatest in industries where customer service matters — finance, insurance, telecom, and retail — in companies with active sales operations, and in tightly regulated industries.
Can it integrate with our existing telephony system?
Yes. It integrates with most existing telephony systems, including IP-PBX, cloud phone systems, and Microsoft Teams.
Can it integrate with CRMs other than Salesforce?
Yes. Alongside Salesforce it integrates with Microsoft Dynamics, HubSpot, Zoho CRM, and others. Custom API integration is available where needed.
How are call recordings retained?
All call recordings are encrypted and stored in a secure cloud environment. Retention periods can be set to match your requirements and regulatory obligations, and recordings can be backed up to on-premises storage if required.
How long do deployment and setup take?
Basic setup can be completed in roughly two to four weeks, though it varies with your requirements and how complex your systems are. We recommend a phased approach — implement the core capabilities first, then extend from there.
How is technical support provided?
We provide 24/7 technical support, reachable by phone, email, or chat. We also provide regular maintenance and updates so you always have the latest features and security.
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Transform how you talk with customers using enterprise communication solutions.